Services

• Installation & Commissioning
• End-user Training and Machine Documentation
• Customized Service Plan
• Comprehensive maintenance & service agreements, warranties
• Minimum Downtime
• Trained & Competent service teams on site / on call
• Short response time
• Spares parts support
• Hands-on & classroom training
• Complete technical documentation

Over the years FA Systems has built an outstanding reputation for our commitment to providing world-class service and technical support.

We have successfully implemented service and support programs to the satisfaction of our reputed MNC customers
The key objectives of our comprehensive Service and Support program are to achieve minimum downtime and optimum performance for our customers.

We offer service and support programs that are customized to suit our customer’s specific requirements.
We provide 24 x 7 on-site / on-call support, as needed.

Total Customer Support Program

• Proactively work to develop customized service plan.
• Meet customer’s stringent uptime requirements and achieve business goals, both during warranty period and later.
• Comprehensive end-user training and documentation.
• Additional customized training, as required at discounted prices.

1st level support (on-site)

• 24 x 7 on-site support
• Dedicated and committed support teams = 2 personnel / shift.
• 2 shifts / day

2nd level support (on-call)

• Standby teams on rotating shifts – 24 X 7 support.
• 2 hours response time

Qualified and Trained Service Teams

• Highly experienced, well-trained and dedicated technical personnel are deployed.
• Ensure that systems are working at optimum efficiency and minimum downtime.

Scalability

• Ability to rapidly respond to increased demand for service staff due to ramp-up in production and deployment of projects.

Spare Parts Support

• Spare parts at discounted prices.
• Recommended spare parts list for each system.
• One set of stock maintained at FA Systems – (critical parts and long lead time items)

Our Training Program

FA Systems offers comprehensive and in-depth training programs. Customer staffs will learn how to operate the system, retool and conversion to new products, preventive maintenance, troubleshooting, process data acquisition and fault reports.

Our Global Support

We have developed a global network of highly experienced agents who are provided with the necessary training to deliver a level of after sales service consistent with the expectation of our customers. Click on the map below to view our global contacts.

We are continually seeking new business partners worldwide to support our growth plans.

Principal Markets Served

Asia
Singapore, Thailand, Malaysia, Philippines, South Korea, Indonesia, China

Americas
United States, Mexico, Puerto Rico

Europe

List of our authorized agents

Asia
Southern China and Taiwan
Magic-Tek Technology Co., Ltd.
Magic-Tek Semiconductor Co., Ltd.
Magic-Tek Technology (ShenZhen) Co., Ltd

India, Indonesia, Malaysia, Philippines, South Korea, Thailand
FA Systems Automation (S) Pte Ltd (direct support)
36 Changi South Street 1,
Singapore 486766
Tel: 6546 2775
Fax: 6546 2776
Website: www.fasystems.com.sg
Email:

Americas
NDC International
110 Steamwhistle Dr.
Ivyland, PA 18974
USA
Tel: (215) 355-2460
Fax: (215) 355-7365

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