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Services
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Installation & Commissioning
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End-user Training and Machine Documentation
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Customized Service Plan
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Comprehensive maintenance & service agreements, warranties
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Minimum Downtime
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Trained & Competent service teams on site / on call
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Short response time
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Spares parts support
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Hands-on & classroom training
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Complete technical documentation
Over the years FA Systems has built an outstanding reputation for our commitment to providing world-class service and technical support.
We have successfully implemented service and support programs to the satisfaction of our reputed MNC customers
The key objectives of our comprehensive Service and Support program are to achieve minimum downtime and optimum performance for our customers.
We offer service and support programs that are customized to suit our customer’s specific requirements.
We provide 24 x 7 on-site / on-call support, as needed.

Total Customer Support Program
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Proactively work to develop customized service plan.
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Meet customer’s stringent uptime requirements and achieve business goals, both during warranty period and later.
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Comprehensive end-user training and documentation.
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Additional customized training, as required at discounted prices.
1st level support (on-site)
2nd level support (on-call)
Qualified and Trained Service Teams
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Highly experienced, well-trained and dedicated technical personnel are deployed.
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Ensure that systems are working at optimum efficiency and minimum downtime.
Scalability
Spare Parts Support
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Spare parts at discounted prices.
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Recommended spare parts list for each system.
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One set of stock maintained at FA Systems – (critical parts and long lead time items)

Our
Training Program
FA Systems offers comprehensive and in-depth training programs. Customer staffs will learn how to operate the system, retool and conversion to new products, preventive maintenance, troubleshooting, process data acquisition and fault reports.

Our Global Support
We have developed a global network of highly experienced agents who are provided with the necessary training to deliver a level of after sales service consistent with the expectation of our customers. Click on the map below to view our global contacts.
We are continually seeking new business partners worldwide to support our growth plans.

Principal Markets Served
Asia
Singapore, Thailand, Malaysia, Philippines, South Korea, Indonesia, China
Americas
United States, Mexico, Puerto Rico
Europe

List of our authorized agents
Asia
Southern China and Taiwan
Magic-Tek Technology Co., Ltd.
Magic-Tek Semiconductor Co., Ltd.
Magic-Tek Technology (ShenZhen) Co., Ltd
India, Indonesia, Malaysia,
Philippines, South Korea, Thailand
FA Systems Automation (S) Pte
Ltd (direct support)
36 Changi South Street 1,
Singapore 486766
Tel: 6546 2775
Fax: 6546 2776
Website:
www.fasystems.com.sg
Email:

Americas
NDC International
110 Steamwhistle Dr.
Ivyland, PA 18974
USA
Tel: (215) 355-2460
Fax: (215) 355-7365
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